Descripción de la empresa
etéreo, auberge collection is located on mexico’s riviera maya, within the luxury kanai development just 30 miles from cancun international airport. Set within a protected mangrove forest along a pristine stretch of the caribbean sea, the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom penthouse suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands-on experiences with local artisans, the resort’s on- and off-site programming is designed to celebrate the vibrancy of the yucatán and its rich cultural heritage. The resort’s signature dining venue, itzam, showcases elevated modern mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open-air seating, lounge terrace, and private dining room, pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery che che honors the ‘nikkei’ tradition, blending japanese techniques with latin american ingredients, while in-the-sand dining at el changarro completes a culinary program rooted in discovery. For wellness seekers, sana, an auberge spa, offers a serene healing sanctuary featuring a cenote-inspired pool, drawing on ancient practices while embracing modern wellness trends.
for more information: auberge.com/etereo
follow etéreo on facebook and instagram @etereoauberge
descripción del empleo
* please note that this is not an exhaustive list of everything that receptionist will assist with. Within the auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
* ensure the guest experience meets or exceeds all the auberge / forbes quality and service standards from check-in to check-out. This includes but is not limited to;
* preparing all necessary documents, such as registration cards, spa treatments, and restaurant confirmation, as well as any other item that may support efficient and timely check-in/out processes.
* ensuring that any guest preferences (i.e. Bespoke options and/or experiences, room specifics) are recorded on the guest history page and are well introduced to the appropriate departments for follow-up.
* escorting guests to their room, restaurants, spa, etc.
* responding promptly and tactfully to any guest complaint that may arise.
* ensuring correct billing arrangement is provided according to front desk policies and procedures.
* making sure that any irregularities and discrepancies are recorded on the departmental logbook and brought to the attention of the mod and/or general manager.
* processing guest check-outs and giving guests a fond farewell.
* act as an ambassador of the hotel by providing guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.
* organize and maintain the reception counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.
* is familiar with all etereo & kanai complex facilities so as to be able to address, assist and actively sell services to guests.
* must maintain excellent relationships within the front office department and must familiarize oneself with the operations and priorities of all other hotel operating departments.
* perform other duties as directed, developed or assigned.
requisitos
* a genuine affinity for interacting meaningfully and positively with etereo teammates.
* self-confidence and leadership skills
* two years’ experience at a hotel
* able to work on a flexible schedule, including weekends and holidays, according to department needs
* drive to learn multiple computer programs and continually refine processes..
* ability to clearly communicate in english with guests, employees, owners, and management both orally and in writing.
* ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction.
* ability to think critically and solve problems as they arise.
* ability to compute basic mathematical calculations.
* ability to input and access data in a computer.
* ability to be a clear thinker and remain calm under pressure.
* ability to maintain the confidentiality of guest information and designated hotel data.
* ability to work cohesively with other departments and individuals as part of a team.
* ability to prioritize and follow up on work assignments.
información adicional
auberge resorts collection es una cartera de extraordinarios hoteles, resorts, residencias y clubes privados. Aunque cada propiedad es única, todas comparten un enfoque artesanal del lujo y dan vida al alma del lugar a través de un diseño cautivador, una cocina y unos spas excepcionales, y un servicio amable pero discreto. Con hoteles y resorts en tres continentes, auberge invita a sus huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo. Visite aubergeresorts.com para obtener más información sobre nuestra colección. Síganos en instagram, tiktok, linkedin, facebook y pinterest: @aubergeresorts y #alwaysauberge.