Exigo is a platform as a service (paas) provider supporting over 90 direct selling and network marketing businesses all over the world. At exigo, we have built a cloud-based software-as-a service (saas) platform from the ground up. We have been in business for almost two decades and serve millions of users daily.
Job summary
working with a project team of internal project managers, software developers, data architects/analysts as well as client stakeholders, executives and project team members to successfully implement and support clients on the exigo platform is the core of this role.
Responsibilities
- ability to translate business value statements into project deliverables for cross functional teams
- analyze change requests submitted by our clients, converting them into thorough requirements that a developer can use to provide estimates
- set expectations and help clients plan for software changes that meet their specific business needs
- help train our clients on how to use the system and the different functions available to them
- provide after hours support when needed to help our clients with critical changes and/or fixes
- run conference calls, write executive summaries, write testing plans
- design website mockups, document use cases and acceptance criteria
- testing of solutions and fixes to client issues, new features, and customizations - analyze complex business problems and determine an it solution
- analyze integration guides and 3rd-party software specifications
- have fun (we enjoy what we do)
skills required
- problem solving/analysis skills are a must
- self-driven & team player
- strong communication skills (both written and oral) are critical
- passion for documentation, reporting and tracking of client tasks is a must
- create and maintain core system and client specific documentation
- ability to organize and prioritize projects for multiple clients
- ability to learn platform architecture and configuration best practices; use that knowledge to contribute to the overall solution design
qualifications
- 3+ years in an it business analyst role
- english must be excellent
- experience creating, testing, and communicating effective user stories
- experience training others
- rotation based, after hours support as needed
- strong knowledge of microsoft suite (excel, word, powerpoint, outlook, ms project and visio)
- proficient working with ms-sql
- experience with data analysis and research
- ability to travel to client sites as needed
- experience in direct sales and network marketing / mlm industry knowledge preferred