Exigo is a platform as a service (paas) provider supporting over 90 direct selling and network marketing businesses all over the world.at exigo, we have built a cloud-based software-as-a service (saas) platform from the ground up.we have been in business for almost two decades and serve millions of users daily.job summaryworking with a project team of internal project managers, software developers, data architects/analysts as well as client stakeholders, executives and project team members to successfully implement and support clients on the exigo platform is the core of this role.responsibilities- ability to translate business value statements into project deliverables for cross functional teams- analyze change requests submitted by our clients, converting them into thorough requirements that a developer can use to provide estimates- set expectations and help clients plan for software changes that meet their specific business needs- help train our clients on how to use the system and the different functions available to them- provide after hours support when needed to help our clients with critical changes and/or fixes- run conference calls, write executive summaries, write testing plans- design website mockups, document use cases and acceptance criteria- testing of solutions and fixes to client issues, new features, and customizations - analyze complex business problems and determine an it solution- analyze integration guides and 3rd-party software specifications- have fun (we enjoy what we do)skills required- problem solving/analysis skills are a must- self-driven & team player- strong communication skills (both written and oral) are critical- passion for documentation, reporting and tracking of client tasks is a must- create and maintain core system and client specific documentation- ability to organize and prioritize projects for multiple clients- ability to learn platform architecture and configuration best practices; use that knowledge to contribute to the overall solution designqualifications- 3+ years in an it business analyst role- english must be excellent- experience creating, testing, and communicating effective user stories- experience training others- rotation based, after hours support as needed- strong knowledge of microsoft suite (excel, word, powerpoint, outlook, ms project and visio)- proficient working with ms-sql- experience with data analysis and research- ability to travel to client sites as needed- experience in direct sales and network marketing / mlm industry knowledge preferred