Customer service representative
deliver exceptional patient care through timely and professional communication across various channels.
* respond to patient inquiries regarding scheduling, rescheduling, and canceling medical appointments in a prompt manner.
* reroute calls to relevant departments when necessary.
* escalate customer concerns to supervisors as needed.
essential skills:
* fluency in english and spanish.
* able to thrive in a fast-paced environment with high call volume.
* exceptional communication and interpersonal abilities.
* able to multitask and prioritize tasks effectively.
preferred qualifications:
* experience in client service within the healthcare sector.
* familiarity with working in a call center or similar setting.