Key responsibilities
customer contact and management
* focus on regional quality issues, escalations, nbh and sqips.
* act as the primary customer contact for all product quality matters.
* management of escalations with customers.
* action plans development to address each customer escalation.
* maintain effective and timely communication with the customer.
* lead technical negotiations related to product deviations, complaints, and validations.
* represent the organization in audits, visits, and quality reviews with the customer.
* lead the handling of customer complaints, ensuring prompt and effective responses.
* coordinate immediate containment actions to protect the customer.
* conduct root cause analyses using structured methodologies (8d, 5 whys, ishikawa).
* ensure the implementation and validation of permanent corrective actions.
* follow up until formal closure with the customer.
* ensure the correct interpretation and implementation of the customer's specific product requirements.
* verify that these requirements are reflected in quality documentation and acceptance criteria.
* ensure compliance with formats, reports, and deliverables required by the customer.
* participate in customer audits, ensuring their expectations are met.
* ensure ppap documentation meets customer requirements.
* validate that the product submitted to the customer fully meets specifications before release.
* track customer approvals and associated requirements.
* participate in apqp activities focused on ensuring product quality.
* maintain the applicable oem customer service requirements (csr) matrix.
* participate as part of an interdisciplinary team in the development and issuance of all levels of dfm/dfa, dfmea, and pfmea for the prototype process.
* create control plans and provide guidance and support to achieve compliance on the manufacturing floor.
* ensure compliance with iso 9001, iatf 16949, and vda 6.3 standards.
product quality assurance
* supervise and coordinate quality inspections of raw materials, work-in-process, and finished products.
* ensure that the product complies with drawings, specifications, applicable standards, and customer requirements.
* validate product conformity at different stages of production and release.
* define and ensure the correct execution of quality controls focused on the finished product.
* monitor product performance using indicators such as ppm, rejects, and returns.
* ensure product traceability and accurate status identification.
* ensure quality on the production floor.
audits and compliance
* conduct process and product audits.
* participate in and support customer audits.
* apply the vda 6.3 approach to audits when required.
* ensure compliance with iatf 16949 and applicable standards.
* support certification audits.
* prepare quality performance reports.
* manage evidence of product compliance.
required qualifications & skills
* education minimum academic level: industrial, mechanical, automotive engineering, or related field.
* knowledge of iatf 16949, iso 9001, core tools (apqp, ppap, msa, spc, fmea), vda 6.3 audits, problem-solving tools (8d, 5w, ishikawa), and continuous improvement methodologies (lean, six sigma).
* minimum experience: 3 years in quality within the automotive industry.
* experience in personnel supervision, managing internal and external audits, serving internal and external clients, and monitoring quality/plant-related kpis.
* statistical tools: spc, root cause analysis (ishikawa, 5w), and process control. Interpretation of drawings and technical specifications. Continuous improvement methodologies: lean manufacturing, six sigma.
* customer specific requirements
* advanced english.
* experience in handling complaints and direct customer interaction.
* soft skills: leadership, effective communication, critical analysis, ability to work under pressure.