What you will do?
our cash collections team work to maximise the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.
how you will do it:
in your role as a collections specialist you will be responsible for activities related to a broad cross section of johnson controls customer portfolios. You will manage collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints. You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application.
during your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.
what we look for:
* 2 - 6 years in combination of collections, customer service, inside sales, ap or related experience.
* to perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in microsoft word, excel, outlook, and internet navigation and research, including
* ability to utilize basic formulas
* utilize pivot tables and v-lookups
* excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
* ability to perform moderately complex account reconciliation preferred
* experience pulling and analyzing data from erp and other systems
* demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers
* solid self-management
* team player with pro-active approach and problem solving personality
* innovative and constantly looking for opportunities to improve
* experience of working in shared service centre/retained/outsourced environment an advantage
“johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion”
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