Monitors various controls and procedures to ensure adherence to all policies and procedures.serves as an escalation point to resolve technical issues.monitors various controls and procedures to ensure adherence to all policies and procedures.serves as an escalation point to resolve technical issues.monitors various controls and procedures to ensure adherence to all policies and procedures.serves as an escalation point to resolve technical issues.*core responsibilities*- serves as an escalation contact, creates, builds, and maintains relationships with internal partners, external vendors and managers.- proactively anticipates operational issues and leads process enhancement initiatives.- maintains communication with internal and external partners to resolve process and reconciliation issues.oversees the research and implements complex process improvements.- oversees operational workflow tracking, performs incident analysis.evaluates and enhances workflows.- participates in special projects and performs other duties as assigned.*qualifications*- minimum of three years related work experience.two years of operations experience.- undergraduate degree or equivalent combination of training and experience.*how we work*vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.we believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.