*job summary*
*responsibilities*
- develop and implement servicenow scripts to automate processes and improve system functionality.
- integrate servicenow with other enterprise systems to ensure seamless data flow and operational efficiency.
- manage and optimize the servicenow itsm platform to enhance service delivery and user experience.
- collaborate with cross-functional teams to identify and resolve servicenow-related issues promptly.
- provide technical support and guidance to team members on servicenow best practices and solutions.
- analyze system performance and implement improvements to ensure high availability and reliability.
- document technical specifications and system configurations for future reference and compliance.
- conduct regular system audits to ensure data integrity and security within the servicenow platform.
- stay updated with the latest servicenow features and technologies to drive innovation and improvement.
- participate in strategic planning sessions to align servicenow capabilities with business objectives.
- train and mentor junior staff on servicenow functionalities and troubleshooting techniques.
- ensure compliance with industry standards and company policies in all servicenow-related activities.
- collaborate with stakeholders to gather requirements and deliver tailored servicenow solutions.
qualifications
- possess extensive experience in servicenow scripting demonstrating proficiency in automating complex workflows.
- have a strong background in servicenow integration ensuring seamless connectivity with other systems.
- demonstrate expertise in servicenow itsm optimizing service management processes for enhanced efficiency.
- exhibit excellent problem-solving skills with the ability to troubleshoot and resolve technical issues swiftly.
- show proficiency in technical documentation ensuring clear and comprehensive system records.
- display a commitment to continuous learning staying abreast of new servicenow developments and technologies.
- have strong communication skills facilitating effective collaboration with diverse teams and stakeholders.