Responsible for leading overall business operations across hotel and food & beverage environments, ensuring an exceptional guest experience, operational excellence, financial sustainability, and a positive workplace culture. This role drives strategy, innovation, and continuous improvement across all areas of the business.
responsibilities
* lead full operational management to ensure excellence and guest satisfaction.
* strategic planning, forecasting, and financial analysis.
* develop and execute projects, including the launch of new business units.
* oversee digital marketing, social media presence, and public relations.
* foster a positive workplace climate, training programs, and organizational culture.
* negotiate and manage vendor and supplier relationships.
* manage and optimize pms, pos, crm, and other digital operational systems.
* inspire teams through effective leadership, motivation, and coaching.
qualifications
* proven experience in both hotel operations and food & beverage management.
* strong strategic thinking and data-driven decision-making skills.
* excellent communication and active listening abilities.
* ability to solve problems under pressure and navigate complex situations.
* high adaptability and strong change management mindset.
* emotional intelligence, empathy, and a people-centered leadership style.
* strong professional ethics, integrity, and discretion.