Cisco webex video / webex meetings / webex devices
cisco meeting server (cms)
cameras, codecs, microphones, dsps
cisco webex suite
video encryption (tls, srtp)
cisco contact center
acd (ipcc, finesse, genesys)
cisco ucs
cisco admin hub
network video engineer (enterprise video & collaboration)
role summary
the video network engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on‑prem, cloud, and hybrid environments.
This role focuses on video conferencing infrastructure, real‑time media performance, and network optimization, ensuring high‑quality video experiences across meeting platforms, endpoints, and integrated network services.
The engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions.
(on‑prem or remote position)
general responsibilities
support day‑to‑day operations of video conferencing platforms and infrastructure
deploy and maintain enterprise video solutions (on‑prem, cloud, hybrid)
troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation)
monitor video performance and user experience (qoe/qos)
participate in video platform migrations and upgrades
maintain network diagrams, video architecture documentation, and runbooks
collaborate with network teams on bandwidth, routing, and qos policies
provide support for video endpoints, meeting rooms, and telepresence systems
perform root cause analysis for video‑related incidents
follow itil processes (incident, problem, change management)
core technical responsibilities
video & media infrastructure
cisco webex video / webex meetings / webex devices
microsoft teams rooms & video interop services
telepresence management suite (tms)
cisco meeting server (cms)
zoom rooms (preferred)
video endpoints (cisco, poly, logitech, etc.)
Mcu / video bridges / cloud video platforms
network & real-time media
strong understanding of:
rtp / srtp (media streams)
sip / h.323 signaling
nat traversal, stun, turn, ice
deep knowledge of:
qos (dscp, traffic shaping, prioritization)
wan/lan optimization for video traffic
multicast (where applicable)
experience troubleshooting:
packet loss, jitter, latency
bandwidth constraints and congestion
familiarity with sd‑wan and cloud networking for video workloads
video endpoints & meeting rooms
deployment and support of:
conference room systems (teams rooms, webex rooms)
cameras, codecs, microphones, dsps
integration with:
calendaring systems (o365 / exchange)
room scheduling panels
av fundamentals (basic):
audio/video signal flow
hdmi/usb integration
cloud video & collaboration
microsoft teams (meetings, video optimization)
cisco webex suite
zoom platform (preferred)
hybrid video interoperability (cvi)
security & identity
video encryption (tls, srtp)
secure media traversal (firewalls, sbcs)
integration with identity platforms (azure ad / o365)
monitoring & troubleshooting tools
experience with:
rtmt / webex control hub / teams admin center
network monitoring tools (solarwinds, prtg, etc.)
Analyze:
call quality metrics (mos, jitter, packet loss)
endpoint diagnostics and logs
optional experience (is a plus)
service now (ticketing tool)
cucm
cisco contact center
phone deployment tools (polycom provisioning manager)
acd (ipcc, finesse, genesys)
expressway (mra, 3rd party sip connectors)
cisco voice gateway
cisco session border controller (cube)
variphy
ir (integrated research) monitoring tool
dna - dial plan analyzer
informast - familiarity with multicast
phoneview
cisco ucs
esx v-center
veeam
cabling and punch down tools / fluke testers
cisco admin hub
qualifications
education
bachelor’s degree preferred or equivalent experience
itil / itsm familiarity preferred
experience
3–5 years supporting:
enterprise video conferencing environments
real‑time media over ip networks
experience in msp or enterprise environments
strong troubleshooting skills in video + network domains
hands‑on with cisco, microsoft teams, or zoom ecosystems
preferred certifications
ccnp collaboration (or equivalent)
ccna / ccnp enterprise (networking focus)
microsoft teams / collaboration certifications
professional skills
fluent english language skills required: verbal and written communication.
Self‑motivated and disciplined.
Strong stakeholder relationship management skills.
Strong investigative and analysis skills.
Strong technical and process design and implementation skills.
Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
Strong customer focused and ability to manage customer expectations.
Benefits
medical, dental, and life insurance. Savings fund, vacations bonus, christmas bonus, grocery bonus, annual bonus.
Ptos
vacation days
save on commute
paid office parking
discount programs
medical-related discounts.
Prime location
in the heart of puebla, with views of popocatepetl volcano, restaurants, and amenities close by.
Sponsored events
team social events and christmas dinner.
Sport activity
join your colleagues in various sports activities in the area.
Eat & drink
enjoy a kitchen stocked with drinks, coffee, and snacks.
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