Job overview:
as a room service coordinator, you will be responsible for handling team member and guest requests by delegating to the appropriate individuals and ensuring that room service department and hotel standards are met. This involves up-selling with latest departmental incentives, maintaining the computerized food and beverage ordering system for food and beverage order preparation and delivery, coordinating and controlling all room service office traffic, and presenting a positive, professional, and courteous image to ensure guest satisfaction.
responsibilities:
* handle team member and guest requests in a timely manner by delegating tasks to the appropriate staff members.
* up-sell hotel services and amenities to guests using current departmental incentives.
* maintain accurate records of food and beverage orders and their corresponding preparation and delivery times.
* manage and control the flow of work within the room service office to meet productivity and efficiency standards.
* promote a culture of exceptional customer service and professionalism throughout the department.
requirements:
* excellent communication and organizational skills to manage multiple priorities and deadlines.
* vocational/technical diploma or equivalent experience in a related field.
skills:
* proven ability to work effectively in a fast-paced environment and adapt to changing priorities and demands.
* strong problem-solving skills to resolve issues and concerns in a timely and efficient manner.