Everything we do centers around people.that means we obsess over how to make the lives of our customers, and their customers, better.and it means we prioritize a diverse f5 community where each individual can thrive.- distributed cloud support engineer i- what will you do?- fix reported issues and advocate for the customer.issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.-- critical issue management and customer assurance when handling reported issues.-- coordinate fixes by engineering or site reliability engineers (sres) when required and relay appropriate information to our partners and customers.-- provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.-- training and enabling our service partners to ensure that they can sufficiently support customer issues.- how do you qualify?- 2 or more years of experience working in an operations environment.-- background in customer service/support and it, network, or it security incident management.-- it security or it operations experience with corporate customers in production environments.-- experience driving efficiencies, handling growth, and delivering results.-- good understanding of it, network, or it soc best practices and a real passion for continuous improvement.- advantageous to have:- understanding of networking and layer 7 protocols.-- familiarity with container technologies (docker and kubernetes).-- knowledge of data representation types (xml, json and yaml).-- public cloud experience with amazon web services (aws), google cloud platform (gcp) and/or microsoft azure is preferred.-- security product/solutions experience (firewalls, wafs, ddos) is preferred.-- strong troubleshooting skills, independent and collaborative.-- approachable disposition and steadfast in delivering.-- ability to prioritize and multitask when leading sophisticated technical issues.-- phenomenal communicator with english-- understanding of routing and switching technologies.-- ability to read different scripting and automation (python, shell and ansible).-- experience with virtualization technologies.-- bachelor's degree in engineering or equivalent practical experience.physical demands and work environment- this role requires availability outside normal business hours to align with the distributed team or to respond to critical security events.-- some travel may be required (less than 10%).equal employment opportunity.