About four seasons:
four seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
at four seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. It stems from our belief that life is richer when we truly connect with the people and the world around us.
about the location:
an oceanfront resort on mexico’s pacific coast, set within a private reserve. Escape to a secluded nature reserve in mexico’s tamarindo, where pristine coastline meets verdant jungle and the pacific ocean. With our unique location on a private peninsula, four seasons resort tamarindo, mexico, invites you to leave the world behind and explore this undiscovered region of mexico — far from everything, yet remotely close. The area's topography and wildlife make it a treasure to be protected. We provide a natural refuge for those seeking an authentic connection to mexico, its biodiversity, and culture. The best of mexico has yet to be discovered.
about the role:
the residence assistant manager plays a key role in building and operating the residential experience at four seasons tamarindo — helping shape the product from its earliest stages into a fully integrated, high-functioning extension of the resort.
what you will do:
1. contribute to the design and implementation of new residential service standards, including housekeeping, culinary, and amenity presentation lookbooks.
2. support the creation and quality assurance of daily service sequences through regular inspections and hands-on coaching.
3. help implement structured workflows for scheduling, residence setup, inventory control, and service delivery.
4. actively support the development of each residence host through training, mentorship, and leadership.
pre-arrival
1. serve as a primary point of contact for guests and planners.
2. gather and organize guest preferences, rooming details, transportation, and dietary requirements.
3. assist in curating personalized itineraries in collaboration with resort and local partners.
4. coordinate with key departments to ensure all residences are fully prepared.
5. oversee inventory and mise en place for kitchen, pantry, and service items.
6. confirm amenity planning for mornings, afternoons, and evenings.
7. coordinate logistics for residence host accommodations and team deployment.
arrival
1. coordinate guest arrivals and transportation with the lobby team.
2. oversee luggage handling, unpacking assistance, and rooming arrangements.
3. lead the in-residence orientation and introduce the residence host communication protocol.
what you bring:
1. fluency in both spanish and english is required.
2. bachelor’s degree in hospitality management, business administration, property management, or a related field (preferred).
3. 3–5 years of experience in hotel/resort operations, property management, or residential services.
4. proven experience in guest relations, concierge services, or facilities management is highly desirable.
5. previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge.
6. a minimum of 2 years of experience in luxury residences or a similar high-end environment is considered an asset.
what we offer:
1. competitive salary, wages, and a comprehensive benefits package.
2. excellent training and development opportunities.
3. complimentary accommodation at other four seasons hotels and resorts.
4. complimentary dry cleaning for employee uniforms.
5. complimentary employee meals.
6. major medical expenses insurance.
7. food vouchers.
8. savings fund.
9. transport.
schedule & hours:
1. this is a full-time position.
2. this role primarily works monday through friday, although other shifts may be required based on business volume.
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