Powered by leading technology and more than *5,000 engaged team members*, pluxee acts as a trusted partner within a highly interconnected b2b2c ecosystem made up of more than *500,000 clients, 36 million consumers and 1.7 million merchants*.
conducting its business as a trusted partner for more than 45 years, pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.employee contract type:permanent term contract (fixed term)job description:un ejecutivo comercial (farmer) es el principal responsable de una cartera de clientes existentes.
es responsable de la retención de y la rentabilidad de las cuentas mediante la introducción de nuevos productos o servicios (cross selling) o la expansión del uso de productos existentes (upselling).
• es el punto de contacto principal del cliente durante el período de posventa
• construye y mantiene una relación duradera con los clientes.
• expande su red de influencia en el cliente.
• asegura la retención de los contratos con los clientes existentes, mantiene e incrementa una tasa de retención objetivo dentro de su cartera designada.
• mejora la rentabilidad con los clientes existentes.
• desarrolla la cartera de clientes y ofrece soluciones estratégicas a los requerimientos especiales de los clientes.
• supervisa el uso de los productos por parte del cliente para anticiparse a los puntos débiles, renovando y ampliando los contratos existentes.
• realiza seguimiento a las incidencias levantadas garantizando la satisfacción y los niveles de servicios.
• hace uso óptimo del crm y registra todas las interacciones con clientes y prospectos.
• analiza los patrones de la cartera para definir estrategias de upselling/crossselling*pluxee* is a global player in *employee benefits and engagement* that operates in *31 countries,* hepling companies attract, engage, and retain talent.powered by over *5,000 engaged team members,*pluxee serves as a trusted partner to over *500,000 customers, 36 million consumers and 1.7 million merchants* worldwide.conducting its business as a trusted partner for over 45 years, pluxee has helped make work not just a place to be, but a place to belong.
our vision is to strengthen our positive impact on all its stakeholders by promoting solidarity, diversity, inclusion, and sustainability, in pursuit of progress for all.
*life at pluxee*at pluxee méxico we offer our collaborators the possibility of positively impacting people ´s lives, the possibility of growing professionally through continuous learning, the invitation to not stand still and adapt to changes.
our collaborative and friendly work team motivates us to give our best.
* *a meaningful job*: build the future of employee benefits and open up a world of opportunities to help people enjoy more of what really matters in their lives.
it counts
* *an attractive offer*: competitive salary, multiple benefits (meal tickets, health insurance, etc...), parental benefits, internal events, and more
* *a great culture*: we authentically respect and care for our people, embrace new ideas, promote a culture of recognition, value building diverse teams, and care for the planet with our sustainability strategy.
*cultural fit*at pluxee we think outside the box
to be successful you will need:* spirit tireless: your energy, giving your best, even in changing and challenging times.
* desire to add: propose solutions, be decisive, autonomous and independent.
* teamwork: your mentality aimed at collaborating and seeking victories together.
* criterion and knowledge: your experience and desire to grow.
* adaptable: availability to work in a hybrid model (4 days in our mexico city office and 1 day home office).
* oriented towards operational excellence: find solutions and learn from difficult experiences.
*your next challenge* context and challenges of the*post-sales account executive position:* identify sales opportunities (upselling & cross-selling) in order to maximize volume and revenue for pluxee.
ensure portfolio retention and expand the network of influence.
*purpose of the position:* a commercial executive (farmer) is primarily responsible for managing an existing client portfolio.
they are accountable for client retention and account profitability by introducing new products or services (cross-selling) or expanding the use of existing ones (upselling).
*what you'll be doing:* manage and nurture relationships with existing clients.
* identify opportunities to upsell and cross-sell products and services.
* conduct regular client reviews and satisfaction assessments.
* collaborate with sales and account management teams to address client needs.
* provide clients with updates on new products and services.
* prepare and present reports on client relationship metrics and performance.
*certifications requirements:* certified client relationship manager (crm) or equivalent preferred.
*work experience requirements:* 3-5 years of experience in client relationship management or a related field.
*languages*: spanish and english desirable.
*competencies:* *customer focus:* builds strong relationships with clients and delivers customer-centered solutions with a positive attitude.
* *drives results:*consistently achieves outcomes, even under challenging circumstances.
* *effective communication:*ability to communicate clearly and effectively.
* *business insight:*applies knowledge of the business and market to advance organizational goals.
* *persuasion:*uses compelling arguments to gain support and commitment from others.
* *manages complexity:*makes sense of complex, high-volume, and sometimes contradictory information to solve problems effectively.
* *situational adaptability:*adjusts approach and behavior in real time to meet the changing demands of different situations.
* *resilience:*quickly recovers from setbacks and adversity when facing difficult situations.
* *builds networks:*effectively builds professional networks.
* *instills trust:*earns the trust of others through honesty, integrity, and authenticity.
* *commercial acumen:*should be familiar with competitor practices and the market share of each player.
* *cadence:*constantly seeks business opportunities through fieldwork and social media networks.
*your location* mexicali baja california, on-site work with 1 day of home office.happy at work 1) a meaningful job: be the change
help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives.
our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) a great culture: people matter - a lot
be part of a multicultural team that moves as one in a fast paced and innovative environment.
we respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun
3) an empowering environment: be yourself
at pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
"for recruitment, retention, or promotion processes at pluxee, we do not discriminate based on race, religion, sexual orientation, condition, physical appearance, or socioeconomic status; nor do we request medical certificates for pregnancy or human immunodeficiency virus (hiv)."Pluxee is a global player in *employee benefits and engagement* that operates in *31 countries*.
pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across meal & food, wellbeing, lifestyle, reward
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