As a customer account manager, you will be responsible for providing exceptional service to our clients. Your primary goal will be to build strong relationships and ensure timely communication with customers to meet their needs.
qualifications and requirements:
* a bachelor's degree in business administration or a related field is preferred.
* at least 2 years of experience in customer service, account management, or order fulfillment is required.
* strong communication and interpersonal skills are essential for this role.
* proficiency in ms office and erp systems, such as sap, is necessary.
* you should have the ability to handle customer inquiries, complaints, and escalations effectively.
* organizational and problem-solving skills, along with attention to detail, are crucial for success in this position.
* bilingual proficiency in spanish and english is required for effective communication with customers and internal teams.
key responsibilities:
* act as the main point of contact for assigned customer accounts.
* manage orders from entry to delivery, ensuring accuracy and on-time performance.
* handle customer inquiries and resolve issues quickly and professionally.
* monitor inventory levels and coordinate with planning, logistics, and production teams.
* provide updates on order status, shipping, and delivery schedules.
* support customer audits, visits, and quality-related communications.
* maintain accurate customer data and records in erp systems.
* prepare reports and analysis to support account performance and kpis.
* promote continuous improvement in customer service processes.