Direct message the job poster from One&Only; Palmilla
Responsibilities
- Drive revenue growth across all boutiques through effective sales strategies, upselling techniques, and personalized guest experiences.
- Monitor operating expenses, ensure adherence to budgets, and implement efficiency measures to increase profit margins.
- Prepare, review, and present sales, productivity, and inventory reports to identify opportunities and support business decisions.
- Oversee product curation, sourcing both locally and internationally to stay aligned with fashion trends and guest preferences.
- Ensure optimal stock levels across boutiques, approve purchase orders, and coordinate timely reorders and imports.
- Partner with the Marketing team to design and execute retail activations, promotions, and special events that enhance visibility and sales.
- Ensure every guest interaction reflects personalized service, aligns with luxury brand standards, and meets Forbes excellence criteria.
- Lead and organize daily boutique operations, ensuring cleanliness, visual standards, and flawless execution in line with Forbes guidelines.
- Define clear individual and collective objectives, continuously motivating staff to achieve and exceed targets.
- Deliver coaching, role plays, and workshops focused on product knowledge, service excellence, and sales skills, integrating Forbes service practices.
- Conduct regular evaluations, providing constructive feedback and recognition to drive continuous improvement.
- Manage scheduling and staffing to guarantee full coverage and efficient boutique operations.
- Develop, update, and enforce SOPs and training manuals to ensure consistency across all boutiques and compliance with Forbes standards.
- Oversee payroll, staff discipline, and adherence to HR policies, maintaining a positive and professional work environment.
- Host regular team meetings to align on objectives, share updates, and foster collaboration.
- Represent the retail division in resort-wide initiatives, meetings, and training sessions to align with overall property goals.
- Continuously identify fashion innovations, new retail practices, and guest preferences to keep boutiques competitive and attractive.
- Ensure that retail-related projects and initiatives are completed on time, within scope, and aligned with Forbes quality and service standards.
Seniority level
- Director
Employment type
- Full-time
Job function
- Sales, Business Development, and Customer Service
Industries
- Hospitality
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📌 Retail Director
🏢 One&Only Palmilla
📍 Baja California Sur