*summary of position*:
will provide level 1 and level 2 service desk support; to include;
- answer and record all incoming calls;
- take ownership of problems until full resolution;
- determine the functional area of the problem being reported, e.g. hardware, software, telecommunications;
- provide solutions as practicable over the telephone;
- provide follow-up to the user on the status of the problem until resolution;
- verify problem resolution prior to closure;
- provide detailed analysis of the problem; determine if equipment is warranted and arrange appropriate resolution under warranty;
- record details of each service outage and/or incident in a government designated trouble-ticket management system and assign a priority level to each trouble-ticket received for urgent, high, medium, or low tickets.
- when special or unique situations warrant - contact the appropriate vendors; and escalate the problem as required.
- maintain a current inventory of all 403d tfsb hardware and software on the nipr, sipr, and centrixs-k network.
- provide inventories at the request of the s6 government representative as identified by the cor.
*security clearance*:
secret, minimum background investigation complete nalc\with ssbi\t5 initiated
intrepid global solutions, llc.
Intrepid global solutions, llc. (igs), is a leading international services company that provides a broad spectrum of services and solutions to u.s. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, igs leverages and integrates its capabilities - it & communications, aviation & engineering solutions, power solutions, infrastructure & logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
*intrepid global solutions, llc. (“igs” and/or “company”) and its affiliates, including but not limited to iap world services, inc., and subsidiaries is an eoe, including disability/vets.*
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.