We are looking for a highly organized and detail-oriented Social Media Operations Manager to unify, coordinate, and quality-control our social media, advertising, production, and data teams. This role is responsible for ensuring cohesive direction, consistent brand alignment, and high-quality deliverables across all influencer accounts and campaigns. You will manage workflows, set priorities, enforce deadlines, and serve as the final checkpoint for quality control.
This is a hands-on leadership role that combines strategic oversight with project management execution — ensuring that every piece of content, ad, or campaign aligns with our brand avatars, audience expectations, and growth goals.
Team Coordination & Leadership
Manage and align the work of the Social Media Manager, Social Media Assistant, Advertising Manager, Production Manager, and Data Scientist.
Translate company goals into clear directives, tasks, and deliverables for the team.
Facilitate communication across departments to prevent siloed or inconsistent output.
Project & Workflow Management
Build and maintain project management boards (e.g., Asana, Trello, Monday.com, etc.).
Define tasks, deadlines, and deliverables for ongoing campaigns.
Track progress and ensure on-time delivery across all accounts and projects.
Quality Control & Brand Alignment
Review content (captions, posts, ads, videos) before publication to ensure they align with brand avatars and campaign goals.
Enforce standards for tone of voice, editing style, and audience engagement.
Identify weak spots in content quality and provide constructive feedback.
Strategy & Direction
Work closely with leadership to prioritize initiatives that move the company forward.
Monitor KPIs with the Data Scientist to guide strategy adjustments.
Requirements
5+ years of experience in social media management, content operations, or digital marketing.
Strong background in project management and team coordination.
Exceptional eye for detail and content quality.
Experience with social media platforms (Instagram, TikTok, YouTube, Twitter/X, etc.) and advertising tools.
Familiarity with influencer marketing and multi-avatar brand management.
Excellent communication and leadership skills.
Highly organized with strong task and time management abilities.
Proficiency in project management tools (Asana, Trello, Monday.com, ClickUp).