About the role we’re looking for a senior product designer to join our growing design organization. This is a high-impact role for an experienced designer who thrives at the intersection of craft, systems thinking, and mentorship. You’ll shape experiences that span multiple teams and customer journeys, using data and modern tools (including ai-enhanced prototyping) to move from insight to execution quickly. You’ll elevate customer.io ’s visual craft, evolve our pluma design system, and help grow the next generation of designers on our team. You’ll work side-by-side with engineers, pms, and peers to create elegant, cohesive experiences that drive measurable improvements in usability, retention, and customer satisfaction. What you’ll do lead cross-squad initiatives shaping key customer journeys from early concept through shipped experience. Able to contribute small front-end changes directly to the ui to support rapid iteration and collaboration with engineering. Explore multiple solutions to complex ux challenges, validating assumptions through rapid experimentation and ai-assisted workflows. Elevate the visual language and interaction design of our platform to ensure consistency, accessibility, and delight. Mentor peers and contribute to team growth through critiques, async feedback, and documentation. Leverage ai tools (like figma ai or lovable) to accelerate prototyping, summarize insights, and improve iteration cycles. Evolve our pluma design system with reusable components and scalable patterns that anticipate future needs. Collaborate closely with engineering to deliver high-quality, performant, and maintainable designs. Synthesize research and behavioral data to uncover pain points and identify opportunities across the customer lifecycle. Measure impact by defining and tracking design success metrics tied to usability, engagement, and retention. What we’re looking for 7 years of professional experience designing digital products (saas or complex web applications preferred). Proven ability to lead multi-team design initiatives that drive measurable outcomes. Deep visual and interaction design expertise —a strong eye for layout, hierarchy, motion, and accessibility. Systems thinker with experience building or scaling design systems. Fluency with front-end principles and an understanding of technical constraints. Comfort with ai-enhanced tools and modern prototyping workflows. Excellent async communication skills—clear documentation, strong storytelling, and a bias for clarity and action. A track record of mentorship, collaboration, and influence within design teams. Nice to have experience contributing to or maintaining a design system at scale. Familiarity with motion design, micro-interactions, or 3d/visual storytelling. Background in data visualization or designing for analytics-heavy experiences. Experience collaborating in remote, async-first environments. Interest in how ai and automation can improve creative and operational workflows. We believe in transparency. Starting salary for this role is $171k - $190k usd (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited pto, stipends for remote work and wellness, a professional development budget, and more. No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. Interview process (overview) 30-min intro call with recruiter 45-min video call with hiring manager 60-min video portfolio presentation with members from design, eng, and product. Final stage: 45-min video design exercise with a member of the design team 15-min video bar raiser interview all final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Equity, inclusion, and compliance customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Please contact jobs@customer.io with any questions. This description may reference tools and platforms used in our interviews. Please be vigilant in all of your job search activity. J-18808-ljbffr