Acts as the subject matter expert for proofpoint email gateway
resolve support tickets and requests using servicenow ticketing system
knowledge to provide tier 1 and tier 2 support for all microsoft 365 products
create and maintain technical documentation as needed
ability to manage servers, operating systems, application systems and infrastructure within the scope of activity of the department and provides specialized assistance to their users
ensures adherence to the data protection plan and in case of natural disasters, hardware equipment failures, operating mistakes, computer attacks, etc.
promotes information security strategy awareness across the enterprise and understands the enterprise's organizational structure and culture to best attain objectives and results
supports end users and field engineers to resolve hardware issues as well as remote troubleshooting in order to resolve software user issues or other it issues
supports the designing of data and infrastructure systems to adhere to best practices and security compliances
collaborates across multiple teams to ensure successful delivery of results based on scope of work
works in collaboration with the business requestors to resolve mail flow issues.
creates, maintains and communicates technical documentation and business summaries regularly