Technical sales support & customer training engineer
location: monterrey, nuevo leónindustry: industrial accessories distributor (fluid transport hoses, fittings and flow control)schedule: monday to friday, 8:00 a.m. to 6:00 p.m.work mode: on-sitetravel: national and usa travel requiredvisa & passport: required
position objective
provide technical and commercial support and deliver specialized training to sales teams, distributors and end users, ensuring proper application of dixon valve solutions, strong customer relationships and increased sales effectiveness across the distribution network.
Key responsibilities
technical sales support
provide technical product specifications, limitations and application recommendations
support pre-sales and post-sales activities via phone, email and field visits
assist customer service with technical inquiries
support product demonstrations and technical presentations
recommend correct product selection based on application requirements
training & development
lead monthly on-site training workshops in monterrey and mexico city
conduct monthly virtual training sessions for distributors
coordinate training logistics including registration, scheduling, travel and certificates
develop presentations, manuals and technical training materials
field and customer support
conduct regional field visits with sales teams
deliver on-site technical training to distributors and end users
identify upsell and cross-sell opportunities during customer visits
candidate profile
education: bachelor’s degree in industrial, mechanical, mechatronics engineering or related fieldexperience: 1 to 2 years in technical support, application engineering, technical sales support or industrial environments
technical skills
understanding of technical drawings and specifications
microsoft office advanced
erp system knowledge desirable
knowledge of elastomers, hoses, fittings, couplings and flow control products preferred
knowledge of thread types npt, bsp, jic, orfs and metric is a plus
languages
advanced english requiredother requirements: valid u.s. Visa and passport and availability to travel
soft skills
detail-oriented and proactive
strong communication and organizational skills
comfortable delivering presentations and training sessions
customer-focused mindset
compensation and benefits
monthly salary: mxn 25,000 grosspayment: biweekly
benefits
law benefits imss, vacation and annual bonus
grocery vouchers
private medical insurance after 3 months
gym membership support
requerimientos
educación mínima: licenciatura
2 años de experiencia
idiomas: inglés
disponibilidad viajar: si
keywords: ventas, cambaceo, sales, apoyo, support, soporte, formacion, training, capacitacion, capacitador, ingeniero, engineers, ingeniera, ing, engineer
#j-18808-ljbffr