Overview
purpose
the customer success coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with globaltranz as a whole. The customer success coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with globaltranz. The customer success coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific sops.
responsibilities
* ensure all account activities are in accordance with established standard operating procedure for their assigned account
* ensure all shipments are built properly in their respective transportation management system (tms), all appointment times entered properly, and logistically feasible for success
* assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with globaltranz
* work directly with customer success team members to ensure finance collections are being handled smoothly and in accordance with gtz (or customer-specific contract) states
* work directly with carrier sales to ensure they are following the customer’s sop guidelines
* capable of stepping in and managing their account(s) in the absence of respective team members
* respond to all customer emails and phone calls within a timely fashion
* proactively monitor customer shipments to ensure on-time load deliveries and pick-ups
required knowledge/skills/abilities
* extremely detail-oriented and goal-focused
* willingness to learn on-the-fly while retaining coaching and training
* proactivity toward daily tasks
* available after-hours for any necessary customer urgent issues and needs that may occur
* exceptional time management and organizational skills
* demonstrate excellent written and verbal communication skills
* excels in team-based environment
* required to work a hybrid schedule including in-office hours
qualifications/education
* associate’s or bachelor’s degree preferred
* 1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred
physical demands & work environment
work environment: job is performed in a general office environment or remote.
physical requirements
* np not present
* o occasional (up to 25% of time)
* f frequent (26%-74% of time)
* c constant (75% or more of time)
seniority level
* entry level
employment type
* full-time
job function
* management and manufacturing
industries
* freight and package transportation
#j-18808-ljbffr