About the jobposition summary:the customer service representative provides call center assistance to ey partners/employees, clients, and suppliers regarding transactions of a finance nature. The representative is responsible for providing accurate and timely resolution to all email and phone inquiries pertaining to travel expense claims, accounts payable inquiries, accounts receivable inquiries, and general ledger accounting inquiries. This individual's verbal and written communications must be handled in a diplomatic, confidential, tactful, and professional manner sometimes in challenging circumstances. The customer service representative is a subject matter expert in department operations and finance policies.job requirements:high school diploma or equivalent requiredspecific knowledge of finance & accounting is preferredapproximately 0-7 years of related experience preferredcustomer service call center experience preferred100% fluent in english in both written and verbal forms. (mandatory).essential functions of the job:performs duties and responsibilities with limited supervision in accordance with department policies and proceduresprovides call center support to ey personnel and external parties regarding finance transactionsescalates calls to leadership as appropriatedocument's inquiries and resolution statusidentifies process issues and suggests solutionsassists with special projects as requestedmeets production volume and quality standards as outlined by department managementadditional responsibilities may include:act as a mentor, trainer, and knowledge resource to less experienced staffcollaborate and knowledge-share best practices to improve department efficienciesact as a point of escalation for urgent mattersanalytical/decision-making responsibilities:understands the firm's business, organization structure, and finance operationsfrequently educating our partners/employees on policies and proceduresuses proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for resultsknowledge and skills requirements:ability to research, analyze, interpret, and document customer inquiriesunderstands the expectations of customers and delivers service that exceeds customer's needs within department guidelineshighly effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacyexhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the jobproficient with firm standard technology including microsoft office and microsoft outlookbs/ba degree in business management, finance, accounting, or equivalent experience is a plussupervision responsibilities:this position reports to the customer service supervisorother requirements:working hours, flexible work arrangements, and time off may be limited during specific times due to business demands. All overtime must be approved in advance.what we offerat ey, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help ey become even better, too.