Overview
job id: r45554
logistics representative
primary location: monterrey, nuevo leon mexico
position summary
the senior logistics representative night shift is responsible for leading the management of customer supply chain information and data within c.h. Robinson's transportation management system. This role involves acting as a primary liaison between customers and internal teams to ensure seamless information flow and efficient transportation arrangements. The senior logistics representative is expected to oversee and enhance existing processes, serve as a resource for junior team members, and drive improvements that align with c.h. Robinson's project-based delivery model.
duties and responsibilities
* ensure transportation arrangements are made for shipments by the following:
* monitoring and optimizing customer load boards and information flow in the transportation management system
* overseeing the maintenance and organization of team mailboxes
* managing exceptions and providing knowledge-based solutions to predefined processes
* serve as a resource and support system for peers
* document, organize, and continuously improve standard operating processes
* identify and implement process improvements and cost-saving initiatives using chr's project-based delivery model
* develop and update comprehensive operational metrics
* act as the primary point of contact for assigned customers, fostering and maintaining strong relationships
* collaborate with internal service teams to meet team and customer goals
* facilitate proactive customer communications, including calls and updates, to address and anticipate customer needs
* other duties or responsibilities as assigned according to the team and/or country specific requirements
qualifications
required:
* high school diploma and/or ged
* schedule: 8 pm - 5 am monday - friday
* experience in supply chain, transportation, and/or logistics
* ability to work flexible schedule on occasion, including overtime hours when requested
* ability to travel up to 5% (domestic and/or international)
* site specific: fluent in english and the primary language of the applicable region
preferred:
* bachelor's degree from accredited college or university
* demonstrated high level of proactivity and a strong focus on excellent customer service skills
* proficient in microsoft office suite of programs
* ability to present to a variety of audiences, including some leaders
* excellent written and verbal communication skills
* skill in collecting, interpreting, and responding to customer feedback
* ability to think critically, perform analysis, and solve problems
* ability to work in a team oriented and fast-paced environment
* proven ability to prioritize and manage multiple tasks and projects efficiently
* demonstrated continuous improvement mindset
* highly adaptable to ambiguous and changing environments
* ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
* values a diverse and inclusive work environment
ch robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
benefits
we offer a competitive benefits plan above the mexican labor law. This includes life and medical insurance, a wealth accumulation plan (plan de pensiones), an employee stock purchase plan, and among others, the opportunity to prosper in a fortune 500 company.
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