Position: customer service representative - middlegüntner is a leading german company specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people’s lives and contribute to a more sustainable future.role objectivethe senior customer service representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the company’s core mission.main responsibilitiesorder confirmation and delivery follow-upconfirm shipping dates to ensure customer satisfaction.resend order confirmations in case of updates or delays.send reports with confirmed delivery dates.update shipping dates in systems visible to customers.confirm shipments from the plant.update order status in customer portals.update and review delay reports.notify customers of any improvements or delays in delivery.negotiate revised delivery dates with moderate impact (over 3 days).communicate with internal teams to assess and resolve issues.evaluate on-time delivery performance (internal and external).collaborate with planning and purchasing to identify customer-focused improvements.maintain daily coordination with the planning team.define production priorities to minimize customer impact.qualificationsdegree in international business, business administration, or a related field.2+ years of experience in customer service in logistics, supply chain or related field.advanced english proficiency.we offercompetitive benefits package.
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