About the job.
the manager reservations is responsible for overviewing the daily operation of the reservations department
related to hiring, training, administration and disciplinary
processes of the reservations staff, to maintain the organization
of the activities in the area and assure the highest standards for
guest satisfaction.
duties and responsibilities: - to coordinate
operational and administrative activities of the reservations
agents.
- knowing the different types of services features and
accommodations in the resort.
- knowing about the accommodation
rates and seasons related.
- knowing perfectly the reservations
policy and procedures of the resort.
- close relation with all
departments within the resort to ensure the reservation and
activities efficiency according to the highest standards.
- follow
up communication related to future reservations, property
information, rates etc.
- overview of all telephone communications
according to our telephone etiquette established by the company.
-
training and communication to all reservations agents about, rates
modifications, resort policies and procedures.
- administration and
management about confirmed reservations and communication to
executive members.
- follow up any guest reservation complains.
about you.
- bachelor studies in administration or related to
hospitality business - bilingual english/spanish - 2 years'
experience in same position as a minimum.
- opera system
proficiency or similar.
- knowledge of sales skills.
- knowledge
about different distribution channels like the leading hotels of
the world, gfs, e-commerce, groups, etc.
- strong communications
skills.
- problem solving.
- leadership.
- negotiation skills.
the
ideal candidate who embraces the entrepreneurial spirit for which
kerzner has become known for in the hospitality industry, thus
ensuring that guests who visit our resorts have amazing experiences
and everlasting memories.
if this sounds like you, we would love to
hear from you, and with an incredible portfolio of ultra-luxury
one&only resorts located across the globe and exciting
expansion planned, this is an opportunity not to be
missed