Descripciónas a customer service representative, you will be the first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you’ll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers.main responsibilitieshas a wide understanding of the performed process, understanding in’s and out’s holistically, along with the full error impactindicates process gaps and/or process enhancements – takes part as a junior consultant providing input in the bpi project for the sameproactively solves non-typical cases based on his/her own knowledge, local documents and other functions supportpresents proactive approach and provides support for internal and external clients in order to resolve issues and queries (in/outside his/hers scope)works independently under limited supervisionpromotes ppg way values and changes coming from local management and endorses the sameis responsible for execution of complex reports & evaluationsactively participates in operational projectsload approved prices for each customer/product upon request in a timely manner (primarily into oracle)build monthly reports for sox compliance (accuracy of data loaded, approval tracking, manual price override report)extract price lists upon requests (from sales, business, product managers, other functions)respond to internal auditor questions as neededgenerate various reports (upon request) for different business stakeholdersconduct preliminary review of various price hold reports (price mismatch, missing price & margin hold)qualificationsa minimum of 3+ years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)experience entering a high volume of order data daily with low error rate essentialstrong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essentialexcellent organizational, administrative, follow up and analytical abilitiesmust be able to work independently without close supervision in a team environmentmust be able to display enthusiastic, customer-focused professionalismexcellent attendance is a mustbenefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.about us:here at ppg we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and lead to strive today to do better than yesterday – everyday.ppg: we protect and beautify the world™ through leadership in innovation, sustainability and color, ppg helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. The ppg way: we partner with customers to create mutual value. We are "one ppg" to the world. We trust our people every day, in every way. We make it happen.the ppg way: we partner with customers to create mutual value. We are "one ppg" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday – everydayppg pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. Ppg considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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