University degree completed or currently studying.
- experienced in one of the following: operations, logistics, last-mile delivery, manufacturing, team management
amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.
delivery shift manager jr is the support for the completely last mile operations within a delivery station.
the role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the amzl ops metrics; delivery efficiency, number of routes, cost per shipment.
in addition, this role gives support in purchasing tools, services and consumables for the station.
*the impacts of this position are*:
operational kpis and cost goals in the strategic plan.
the overriding goal is to maximize customer satisfaction and through this long term shareholder value.
*responsibilities*:
- create balance between "work hard" and "have fun" with associates under scope
- ensure the team execution to accomplish the business goals
- support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- processes mapping activities.
- assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of amzl mexico.
- follow up the kpis of operations within the delivery station.
- actively supports and promotes organization change.
- dive deep analysis of kpis
- support the aces team, customer service or other upcoming goals.
- measure drivers' performance, discipline and customer experience service
- internal audits execution.
- support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- implement change and/or develop new processes as required to provide ability to better service amazon customers, focus on reducing cost.
- implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
- ability to analyze ambiguous and rapidly changing data sets and identify key issues.
- demonstrated effective decision making in the midst of change in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment
- experienced in last mile industry or a manufacturing shop at least 2 years.
- demonstrated experience to effectively manage workload and meet aggressive deadlines.
- demonstrated strong analytical skills, attention to detail, problem-solving.
- demonstrated a strong track record of change management and understanding of what motivates others to change.
- demonstrated people managing for at least 1 year
- english and spanish: business conversation.
amazon is committed to a diverse and inclusive workplace.
amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.