Assists with analyzing complex business problems to be solved with automated systems, operational changes, or process improvements.
*minimum qualifications*:
- great communication and presentation skills, with ability to organize and present technical material in a way that is easy to understand by non-technical audience.
- process and detail oriented
- driven and self-motivated
- great writing and documentation skills
- knowledge on netsuite platform components such as suiteanalytics, suitebuilders etc.
- data analysis and visualization using sql, suiteanalytics building and maintaining relationships with key stakeholders.
- a minimum of 6 years' experience in business analysis or a related field.
- bonus points for experience implementing crm, erp, or any other it solution.
- excellent problem-solving and analytical skills.
- strong organizational skills: task prioritization, effective time management, meeting facilitation, stakeholder analysis, and risk identification and mitigation.
- ability to proactively contribute to multiple projects simultaneously.
- passion for and ability to understand customer needs.
- ability to lead and work with globally distributed teams.
- bachelor's degree in business, computer science, it, or any related field.
- english is required
career level - ic3
*responsibilities*:
- come up with proposal for process improvements, data clean up, and designs for new solutions based on best practices and industry standards.
- netsuite familiarity or experience is a plus.
- work with the customer and be capable of understanding how the product works, and get high-level knowledge on how it was built (what technology was used ie: saved search, 3rd integration, in-house automation)
- educate and collaborate with the internal departments/stakeholders.
- streamline technological processes to make them more efficient.
- train and mentor peers on existing technologies and solutions
- analyze customer's pain points and bridge the gap between the customers and the development team.
- evaluating business processes, as well as anticipating, and capitalizing on improvement opportunities.
- identifying innovative ways to increase customer satisfaction.
- communicating ideas and viewpoints to senior management.
- evaluating the performance of project teams to ensure that targets and deadlines are met.
- performing requirements analysis for approved initiatives.
- managing projects, developing project plans, monitoring deliverables, and ensuring timely completion of projects and oversee implementation.
- conducting meetings, presentations, and ongoing reviews of projects updates.
- facilitating a shared understanding of the problem, the possible solutions, and the scope of the project.
- managing the backlog and prioritizing requests by making smart decisions using data-driven analysis and sound judgment.