Hcl is looking for a service desk l1 french with below requirements:
job description:
• provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
• high school (b.sc. or diploma)
• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• phone support experience is mandatory
• technical helpdesk or technical call center experience is necessary (6 months)
• willing to work in 24 x 7 operations
* great level of french spoken and written
what we offer:
* life insurance
* major medical expenses insurance (extends to spouse and 2 children under 25 years of age, if applicable).
* minor medical expense insurance.
* savings fund (up to mxn $3,800 monthly)
* food vouchers (up to mxn $2,925 monthly)
* 30 days bonus
* 10 days of vacation in the first year, increasing by 2 as dictated by law.
location:
* guadalajara, jalisco.
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