Key skills business analysis and product management skill with sql jira servicenow github data analysis product management solution engineering code review secondary pythonrole summarylead support and management of ad sales affiliate sales applications ensuring high availability performance and compliance drive incident change and release management while collaborating with client teams and vendorsresponsibilitiesprovide l2l3 support for ad sales systems resolve incidents requests and enhancementsmanage servicenowjira tickets troubleshooting and escalationcoordinate with client teams for change requests releases and drbcp planningperform software installations upgrades performance tuning and capacity planningsupport testing requirement analysis and documentationoversee release deployments and environment maintenance from dev to prodcollaborate with stakeholders for billing reporting and compliancepreferredexperience with packaged apps wideorbit bts net custom apps and sqloracle environmentswork model: on-site from monday to fridayav. Paseo de la reforma #250, torre "a", piso 8, colonia juárez, alcaldía cuauhtémoc, c.p. 06600, cdmx, méxico