Train in office with future work from home opportunities possible!
*job summary*
- introduce and promote the marriott vacations worldwide brands to sell vacation ownership preview packages over the phone.
- answer questions about vacation destinations and marriott vacations worldwide resort facilities and services.
- this job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
- vacation planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
- clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
- verify individuals or couples meet the marriott vacations worldwide eligibility requirements.
- vacation planners leverage guest loyalty to the marriott international and marriott vacations worldwide brands and to persuade callers to purchase the vacation ownership preview package.
- confidently ask the potential owner to purchase the package.
- use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
- contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
- vacation planners must follow all marriott vacations worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
- welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- speak with others using clear and professional language; answer telephones using appropriate etiquette.
- develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- comply with quality assurance expectations and standards.
- move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- perform other reasonable job duties as requested by supervisors.
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