*bilingual help desk*:
*company*: alia
*location*: hybrid
*contract type*: full-time
*years of experience*: 1
alia is a renowned human resources firm, and we are looking for a professional to join our team as a *bilingual help desk*.
this position is ideal for individuals with a strong background in user support and the necessary skills to manage tickets in a fast-paced, ever-evolving environment.
*responsibilities*:
- provide *exceptional user support*, efficiently resolving incidents and addressing technical issues.
- register and manage *tickets in servicenow*, ensuring proper follow-up on each incident.
- collaborate with the team to identify *trends in reported issues*, contributing to continuous process improvement.
- provide *technical support and guidance* to users, ensuring a positive experience.
- maintain *accurate and up-to-date documentation* related to incidents and their resolution.
*requirements*:
- *high school diploma completed.
*:
- *at least 1 year of experience* in a similar role, preferably in a *service desk* environment.
- *advanced english proficiency (spoken and written* for interacting with english-speaking users and handling technical documentation.
- knowledge of *incident management and ticketing tools*, specifically *servicenow*.
- * exceptional communication and customer service skills.
*
*conditions*:
- *schedule*: rotational shifts, monday to sunday, with one day off.
- *work mode*: hybrid - a combination of in-office and remote work.
if you meet the requirements and are ready for a *new professional challenge* in an exciting environment, we invite you to apply