English level: b2+ (upper-intermediate or higher)
we are looking for a tier 1 workday helpdesk resource. Primary duties will be around eibs and reassigning user-based security roles, the candidate will manage around 80% of all tickets.
responsibilities
* act as first point of contact for workday-related support requests via servicenow ticketing system.
* provide guidance on basic navigation, functionality, and troubleshooting with workday hcm skus.
* assist users with password resets, login issues, and general system access problems.
* document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up.
* escalate unresolved or complex issues to tier2 support or workday functional teams.
* maintain knowledge base articles and faqs for common workday issues.
* ensure compliance with company policies and data security standards when handling sensitive information.
must haves
* 2+ years experience supporting workday hcm
benefits
* major and minor medical insurance benefits that include coverage for spouse and children, as well as support for medical expenses.
* life insurance
* savings fund
* christmas bonus
* wellness & cultural support programs
* discounts on graduate programs at universities like tec de monterrey and uag
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