Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
General job description
under close supervision performs the following activities:
assists customer by tracing packages, answering questions regarding fedex products and services and providing over-the-counter service and over the phone service.types or otherwise prepares various operations reports.handles customers with packages in cage.maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary.checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination.provides administrative and clerical support to station ops manager.interfaces with customers on customs related issues.maintains neat and clean appearance of the workplace/front counter, self and uniform.recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.may be required to perform other duties as assigned
minimum requirements
minimum education
high school degree/equivalent.spoken and written fluency in local language.demonstrated basic english.
Minimum experience
one (1) year previous clerical or customer service experience in a service environment.
Minimum required skills
good general office skills required including typing, filing and computer literacyexcellent communication, organizational and human relations skillsclear and articulate speaking voice. Clean cut and neat appearanceability to successfully complete the reading, listenin