Sales Support Coordinator
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.
About the Role
In this opportunity as a Sales Support Coordinator, you will
- Update prospect/client information in CRM
- Maintain association and geographic reference list
- Facilitate license transfers, account mergers and archives
- Assist in facilitation of implementation of new products/services
- Obtain and provide prospects/client information regarding market intelligence and penetration
- Set appointments for sales teams
- Enter orders into Salesforce and other systems
- Update information in salesforce.com and EMS
- Provide IDs to customers, assign licenses, credentialling orders
- Coordinate with other departments regarding customer issues- Customer Service, Professional Services, Solution Consulting, Proposition, Order team
- Handle escalated customer calls routed from other departments
- Follow up with customers post sales
- Process renewals
- Create proposals with information regarding products, financials, terms etc.
- Complete reporting and tracking of sales numbers, maintain databases e.g. sales, usage, online v/s print content
- Support implementation of new products/ services
- Process requests for Trials
- Act as a DCA escalation point and liaison with Customer Service to assist with customer-related issues including complaints, technical support
- Key goals include speed and quality of resolution, volume of tasks including customer interactions (individual and team-level) and customer satisfaction (individual and team-level)
Size, nature and complexity of work. Budgetary accountability. Degree of influence.
- Provides guidance or specialized services that directly support or affect results within one functional area
- Works within area and uses professional procedures and practices to achieve objectives
- Exchanges straightforward information, asks questions and checks for understanding
- Free to determine the approach used to address routine professional issues
About You
You’re a fit for the role of Sales Support Coordinator if your background includes:
- Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
- General professional and conceptual knowledge of theories and principles within a discipline
- Basic understanding of the roles of relevant functional groups within own area
- Applies general knowledge of business, developed through education, to make informed judgements
Certifications / Education
Describe any licenses, certifications or educational experiences that are either required or helpful
in performing the role. Designate when required.
Degree-level education is required.
Professional Experience, Strategic Planning & Decision Making
- Sets priorities to meet deadlines; develops plans to meet short-term objectives
- Applies a wide range of policies or standards in straightforward situations
- Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used
- Uses general professional or specialized knowledge to solve routine problems
- Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area
Behavioral Competencies-
What are the critical competencies that a successful incumbent would possess?
- Communication
- Collaboration
- Time management
- Dealing with Challenges
- Attention to detail
- Customer service
- Analytical
- Problem-solving
- Computer/ software proficiency
#LI-AC1
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our versátil work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.