Servicenow it asset management administrator (remote/flexible) page is loaded
servicenow it asset management administrator (remote/flexible)
apply locations mexico time type full time posted on posted 2 days ago job requisition id req-2025-10556
insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our omnipod product platform. In the last two decades, we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
we are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
job summary: the it asset administrator is a key member of our enterprise service management team. The role manages insulet’s servicenow itam services, including software asset management (sam) and hardware asset management (ham). The it asset administrator collaborates with stakeholders to understand business needs and maximizes the value of our itam services. Additionally, they work closely with the servicenow development team to build solutions and enhancements aligned with platform strategies and servicenow best practices.
key responsibilities:
1. administer servicenow sam to track and manage software assets.
2. expand the management of software assets within sam.
3. create reports to ensure software licensing compliance.
4. monitor software usage and optimize license allocation to reduce costs.
5. manage the servicenow ham module to oversee it assets from procurement to retirement.
6. drive continuous improvements in asset management processes.
7. engage with stakeholders to understand needs and create value-driven solutions.
8. apply agile scrum methodologies for planning improvements and enhancements.
9. collaborate with development teams to define clear requirements and outcomes.
10. own and execute qa/uat processes, providing feedback and documentation.
11. generate reports and insights to support strategic decision-making.
12. work with it, procurement, and other departments to ensure accurate asset data and tracking.
13. conduct regular audits and reconciliations of software and hardware assets for accuracy and compliance.
14. troubleshoot and resolve issues related to software and hardware assets within servicenow itam modules.
15. stay informed on industry trends, emerging technologies, and best practices in it asset management to foster continuous improvement.
qualifications:
* 5+ years experience in it services roles preferred.
* 2+ years experience as an asset administrator/manager preferred.
* strong knowledge of servicenow itam sam & ham modules (or similar products) preferred.
* understanding of software licensing agreements and compliance requirements preferred.
* experience with agile scrum methodologies.
* excellent analytical and problem-solving skills.
* strong communication and collaboration skills.
* ability to work independently and within a team.
* servicenow certifications and/or iaitam certifications are a strong plus.
education:
* servicenow certification(s) are advantageous.
* agile scrum certification preferred.
* bachelor's degree in computer science, finance, or a related field, or equivalent industry experience preferred.
note: this position is eligible for 100% remote work arrangements; candidates may work from home/virtually or in a hybrid on-site/virtual setting as desired. #li-remote
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