.at amazon, we are working to be the most customer-centric company on earth.
to get there, we need exceptionally talented, bright, and driven individuals.
if you would like to help us build the place to find and buy anything online, this is your chance to make history.the workforce staffing (wfs) team is looking for a staffing lead.
the staffing lead is the primary candidate-facing member of our field teams, serving in both executional and decision-making roles.
the staffing lead will be responsible for ensuring that our candidates and stakeholders experience the highest level of customer obsession.
in this high-volume hiring space, you will manage the delivery of associate labor through direct sourcing channels, vendor suppliers, daily vendor management, and engagement initiatives.
the staffing lead will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand planning for multiple sites across the node, and execution of candidate engagement activities.
you will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience, and seamless onboarding.you will work with a team of staffing leads who thrive in an innovative, fast-paced environment.key job responsibilitiesserves as the lead to pre-plan, execute, and audit new hiring events (nhe) based on labor projections to meet the labor order demands and fill on time.
completes post audit of event and communicates event metrics to leadership.partners with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly labor assumption and labor planning meetings.vendor management of labor suppliers and associated kpis, delivery of standard work and forecasting.ensures 100% compliance for work authorization documentation for associates.guides applicants through the hiring process in accordance with amazon's policies and procedures.monitors labor market health and provides advanced insights into changes that will affect the business.effectively executes nhe activities including greeter, welcome event presenter, candidate care specialist, computer assistance, badge photo, and/or test administrator.serves as the lead to pre-plan, execute, and audit new hire orientation (nho) (proctored) or (remote).communicates and coordinates with site hr and operations leadership team for proctored nho greeting.
completes post event audit of proctored nho event and communicates event metrics to site and staffing leadership.utilizes applicant tracking system to move candidates through the application process and updates appointment arrival status for nhe and nho.resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having remote nho technology issues, or assistance with any other concerns