Job summary:serves as initial contact for basic claim reporting.responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim.key responsibilities:- communicates effectively with internal and external customers- identifies the customer's need and responds appropriately and efficiently with a sense of urgency- follows established guidelines specific to each claim report or inquiry- locates, confirms and documents appropriate information, which may involve multiple systems- remains current on constant process updates and technology used within the companysupervisory responsibilities:this job does not have supervisory dutiespreferred qualifications:education and experience- high school diploma or equivalent experiencecertificates, licenses, registrations- nonefunctional skills- ability to empathize with customer- experience in customer service or call center- ability to multi-task (i.e. talking and typing simultaneously)- organizational and time management skills- proficient in microsoft office (word, excel, outlook) and basic internet skills- professional verbal and written communication skills- high degree of initiative, mature judgment and discretion- ability to navigate through multiple systems- bilingual in english and spanishintegon, a great place to work, provides innovative technology and customer support services to major personal lines insurance providers, including fortune 100 companies rated a+ (superior), by a.m.best, for financial strength.