Claims call center specialist i

Job summary:
serves as initial contact for basic claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim.
key responsibilities:
- communicates effectively with internal and external customers
- identifies the customer’s need and responds appropriately and efficiently with a sense of urgency
- follows established guidelines specific to each claim report or inquiry
- locates, confirms and documents appropriate information, which may involve multiple systems
- remains current on constant process updates and technology used within the company
supervisory responsibilities:
this job does not have supervisory duties
preferred qualifications:
education and experience
- high school diploma or equivalent experience
certificates, licenses, registrations
- none
functional skills
- ability to empathize with customer
- experience in customer service or call center
- ability to multi-task (i.e. talking and typing simultaneously)
- organizational and time management skills
- proficient in microsoft office (word, excel, outlook) and basic internet skills
- professional verbal and written communication skills
- high degree of initiative, mature judgment and discretion
- ability to navigate through multiple systems
- bilingual in english and spanish
integon, a great place to work, provides innovative technology and customer support services to major personal lines insurance providers, including fortune 100 companies rated a+ (superior), by a.m. Best, for financial strength.