Ways of working: onsite - this job is fully onsite.employee type: employeeglobal job level (hcm): support 3 (3)responsibilitiesprovide hardware and software support for location-specific and corporate employees or contractors, including computers, printers, cell phones, telecom, audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.respond to it assistance requests from corporate and manufacturing users and escalate complex issues to tier ii or tier iii support as needed.be willing to work flexible hours on occasions when necessary.document and maintain processes, best practices, knowledge base and training materials.participate in various assigned projects as needed.ensure company and departmental goals as defined by management are met completely and on time.communicate with it management to provide timely reporting of issues, status, and resolutions.support business applications, network, security, infrastructure, windows, and facilities teams to facilitate issue resolution and project completion.install software and troubleshoot issues.conduct regular inventory counts to ensure accuracy and compliance with processes.must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the it related issues.qualificationshigh school degree or equivalent work experience is required.at least 2 years experience supporting a windows operating system computing environment.strong knowledge of microsoft desktop operating systems.working knowledge of active directory services and various business applications desired.experience working in a shipping or manufacturing environment is a plus.working knowledge with sap, servicenow, agile, fedex ship manager, okta, sam, or other vendor similar applications are a plus.weekend and non-business hours support required as needed.relevant certifications such as mcitp, comptia and itil are desired.must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written.should be flexible and able to complete projects outside normal daily duties as needed.english basic level.
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