Customer service expert job overview
the ideal candidate is a customer-centric professional who loves building relationships and proactively resolving issues. This role focuses on transforming customers into passionate advocates for the company's products and services.
responsibilities:
* effectively communicate with customers via phone, email, and chat to provide timely and relevant solutions to their queries.
* provide accurate answers to questions about product offerings, pricing, and availability to meet customer expectations.
* collaborate with internal departments to ensure seamless collaboration and efficient issue resolution.
* enter customer data in various platforms to maintain accurate records.
required skills and qualifications:
* a minimum of 1-3 years' relevant work experience in a similar customer-facing role.
* excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
* ability to multitask, organize, and prioritize work efficiently.
benefits:
* opportunity to work with a dynamic team and contribute to the company's growth.
* chance to develop strong customer service skills and build a successful career.