*general information*:
- country
mexico- city
remote location- department
global support- job id
33860*description & requirements*:
*a day in the life typically includes*:
- primary support customers in our manufacturing erp software product (which provides production visibility and automation for increased throughput, productivity, and profits) related system/technical issues.
- proactively communicate with customers with value added responses into required tracking system, technical related questions/problems, and resolutions via the telephone or internet.
- involved testing and troubleshooting including remote desktop viewing through tools such as zoom or ms teams.
- works directly with internal support reps on issues managed by the systems team.
- assists in whitebox testing of new software versions & report anomalies.
- participate in training, and knowledge share transfers with team members.
*basic qualifications*:
- working knowledge of windows operating systems, devices (printers).
- full proficiency in english.
*preferred qualifications*:
- rdbms systems such as sql server.
*about infor*
we are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of koch industries, inc., which has annual revenues of over $110 billion.
At infor we value your privacy that’s why we created a policy that you can read here.
*infor values*:
we have a relentless commitment to a culture based on a business philosophy called principle based management (pbm). Informed by the principles that allow a free and open society to flourish, pbm prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.