Quality specialist (qpc) v - customer
location: amexhe, mexico
your tasks
quality specialist (qpc) v – customer quality
location: amexhe, guanajuato
are you passionate about customer quality and continuous improvement within the automotive industry? At forvia hella, we are looking for a quality specialist (qpc) v who will ensure customer satisfaction through effective complaint handling, root cause analysis, and compliance with quality standards.
role objective
to ensure product quality from the customer perspective by managing claims, coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables.
key responsibilities
customer quality management
* manage and follow up on customer complaints.
* coordinate containment actions in response to quality deviations.
* support and track engineering changes related to customers.
* act as the main point of contact for customers regarding quality topics.
problem solving
* lead root cause analysis using 8d methodology.
* define, implement, and follow up on corrective and preventive actions.
* validate the effectiveness of implemented actions.
* communicate results and recognize team achievements.
core tools & quality processes
* apply quality tools such as apqp, core tools, and ppap.
* prepare and manage customer deliverables, including:
fmea (failure mode and effects analysis)
flowcharts
control plans
measurement system analysis (msa)
dimensional results
product validation (pv)
psw (part submission warrant)
data management & kpis
* upload and manage required information in customer portals.
* monitor and improve key performance indicators (kpis).
* drive continuous quality performance improvement.
collaboration & teamwork
* work closely with multidisciplinary internal teams.
* coordinate cross-functional activities to ensure goal achievement.
* promote a customer-focused and continuous improvement culture.
your qualifications
education
bachelor’s degree in engineering or equivalent experience in similar roles.
experience
more than 2 up to 3 years of experience in customer quality (preferably in automotive).
language
upper-intermediate to advanced english.
musts
* experience in customer quality within the automotive industry.
* strong knowledge of apqp, core tools, and ppap.
* experience with customer portals (e.g., nexteer or similar).
* knowledge of 8d and root cause analysis methodologies.
* results-oriented, self-directed, and strong team player.
* effective communication and customer management skills.
nice to have
* experience monitoring and improving quality kpis.
* knowledge of customer-specific requirements.
benefits
* professional growth and development opportunities.
* international and dynamic working environment.
* guaranteed profit‑sharing bonus.
* pension plan.
* savings fund and credit union.
* year‑end bonus.
* grocery vouchers … and much more!
equal opportunity statement
forvia hella stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
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