Location: mexico city, mexico
start date: immediate
salary: mx$48,000.00-mx$55,000.00 per month
about us
foodhub is a highly successful tech business providing epos and apos systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.
with a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.
we are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into mexico, we're looking for a dynamic operations leader to drive performance, efficiency, and growth in the region.
this role reports to the global director of operations.
years of experience
* strong experience with pos systems, online ordering platforms, or food delivery technologies.
* solid background in the hospitality, restaurant, or food service industry.
7+ years of experience in operations leadership and/or large-scale sales management, preferably in bpo/call centre environments with international exposure.
responsibilities
the below is your ideal roles and responsibilities
* oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
* monitor performance metrics, identify improvement areas, and implement corrective actions.
* develop, manage, and optimize budgets while ensuring cost efficiency.
* implement best practices to drive efficiency and sales/service quality.
* manage and mentor large teams across multiple channels (voice, chat, email).
* develop and execute strategies to meet revenue and client growth targets.
* collaborate with global teams to ensure seamless customer experience and satisfaction.
* recruit, train, and develop high-performing teams.
* provide ongoing coaching and leadership to build capabilities and future leaders.
* foster a culture of accountability, continuous improvement, and client focus.
skills required
the candidate should have the below skill sets,
* strong leadership and proven ability to manage large, multicultural teams.
* exceptional communication and interpersonal skills.
* expertise in operations, workforce management, and process improvement.
* in-depth knowledge of sales strategies and techniques in high-volume environments.
* analytical and data-driven decision-making abilities.
* ability to perform in fast-paced, dynamic, and high-growth settings.
* c1 english proficiency + native spanish.
key metrics of success (kra)
* client net promoter score (nps)
* sla sales & service measures
* operational cost savings without compromising quality
* revenue growth through improved processes, upselling, and retention strategies
* process scalability and efficiency improvements
* team development and retention