The supervisor wfm, will be responsible for the supervision of the real-time team. This position will maintain the internal policies and procedures, support operations and rta analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.
responsibilities:
* ensures the successful delivery of wfm support and acts as a liaison between wfm shared services and operations organization.
* manage and lead the real time analysts providing coach and feedback on a weekly basis.
* active participation on the forecast and capacity plan meetings.
* lead real time, analytics and reporting processes.
* implement strategic planning processes and share best practices inside the teams
* guarantee the accuracy of all wfm processes
* provide climate actions to guarantee a work environment connected to the cnx values.
* guarantee that all wfm members are compliant with wfmu.
requirements:
* proficient in excel and other microsoft office tools
* 2 years' and a solid experience in wfm.
* experience with wfm tools (iex, calleo and genesys cloud), estart, workday, among others.
* multi-program / multi-campaign experience
* ability to multi-task and meet timelines on deliverables
* effective communication skills, both written and verbal
* detail oriented
* results oriented
* change management
* build strategic relationships with stakeholders
* quick learner and self-starter
* associate's degree in related field not required but is a plus
* proficient in english b2
tipo de puesto: tiempo completo
sueldo: hasta $21,000.00 al mes
lugar de trabajo: empleo presencial