Overviewposition available in guadalajara & querétaro
general responsibilities taking orders from north america distributors in spanish, english and frenchfollow up on distributors needs in spanish, english and french regarding distributor relations and order support.follow up with distributor´s complaints, requirements, and inconveniences until resolution.provide service via chat for distributors from nam in spanish, french and english, updating personal information and supporting distributors with the necessary information to help their business growth.order trackingfunctions and responsibilities track member´s orders showing with empathy and good service.document any adverse event reported by a distributor and continue with the process needed for them to receive proper follow up by the correct department.provide distributors with information regarding promotions, events, and our products.orientation for our distributors so they can obtain better results from products and company services.reactivate distributor´s account when they request it.document each one of the interactions that our distributors have.leave cases pending for different departments according to our distributor´s needs.work hand in hand with other areas such as finance, warehouse, operations, sales centers and order audit to provide solutions for order issues.assist with order adjustments, modifications, or cancellations when applicable as a onetime exception.keep a professional communication with management, area supervisors, work collages, different departments and distributors providing quality service.stay up to date on any changes to stay updated on area processes.have a proper use of all tools to provide an efficient service for our distributors and their businessessupport herbalife´s corporate events.have basic knowledge on what departments we should be transferring our distributors to according to their needs or inconveniences.advise supervisors of any problems with our member´s tools such as: goherbalife and myherbalife to report via help desk.make (ob) calls to provide relevant information to our distributor´s regarding promotions, launches and business opportunities.contribute to decrease call flow of our sales order department.support ob campaigns when wfm requires it.be available to support at the call center on holidays and events out of office when the required by the company.correctly assign hncare cases for proper and efficient follow up and reporting.distributor support via chat.processes and controls compliance of company politics.adherence to controls established by the member relations department to achieve monthly goals.follow required processes by quality.finish the complete training process and have a satisfactory evaluation according to the region´s criteria.job qualificationsorganizational relations: interact with member relations, shipping, sales centers, mpc, refunds-repurchase, business practices and finance.abilities / education/ experience required: excellent skills written and spoken in spanish, english and french.technical career or high school diploma1 year experience in customer service.ability to interact with other corporate areas.knowledge on de microsoft word, excel, e-mail, internet.teamwork oriented.adaptable to changes, proactive and innovative.organizedability for problem solving and to complete tasks delegated by supervisor/coordinator.capable of adapting to work environment.fast learner.high level of responsibilityability to multitaskgood grammar.observative and high common sense.good working under pression.40 written words per minute (desirable)for internal candidates only: average of 90% in the last 3 monthsadvanced knowledge on marketing and sales plan.distributor, customer, and teamwork oriented.knowledge on hdms, hms, hncare, genesys y hcmexperience on sales order.
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