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about ellucian
ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's ai-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty, and staff. With decades of experience, our platform offers best-in-class saas capabilities and insights across the entire student lifecycle, from recruitment to alumni engagement. Our solutions and services help institutions succeed and improve student outcomes.
values rooted in purpose
we embrace leadership, innovation, growth, and humanizing our approach, recognizing our people as our greatest strength. We aim to shape a brighter future for higher education through transformation.
about the opportunity
ellucian is seeking a banner student associate consultant to join the professional services team. You will lead implementations of our solutions for higher education institutions, supporting all aspects from evaluation to deployment. You will partner with customers to enable their transformation and ensure successful adoption of our solutions.
key responsibilities
1. prepare to deliver high-quality services, adapting as technology and methodologies evolve.
2. utilize strong analytical and problem-solving skills.
3. improve customer experience by maintaining service artifacts that exceed expectations.
4. deliver high-quality implementation consulting services.
5. measure success by customer satisfaction, project objectives, and utilization goals.
qualifications
* experience in operations of higher education institutions is desirable.
* 1-2 years of consulting experience, preferably in education.
* knowledge of banner students or banner current account is desirable.
* willingness to learn ellucian solutions.
* excellent communication and presentation skills.
* strong problem-solving abilities.
* able to multitask and meet deadlines.
* support and demonstrate ellucian values.
* willing to travel for consulting and implementation services.
benefits
* health coverage, dental, life insurance.
* christmas bonus, savings fund, food coupons.
* vacation days, thrive flex program, charitable days.
* diversity programs, parental leave, employee referrals.
* learning culture with tuition reimbursement and professional development.
additional details
* seniority level: mid-senior level
* employment type: full-time
* job functions: consulting, it, sales
* industries: it services, higher education, software development
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