Bilingual customer service representative - call center
be among the first 25 applicants — 4 weeks ago
who we are
scalepex is a dynamic services firm specializing in nearshore solutions. We are committed to reshaping how businesses harness global talent. Our mission is to connect organizations with top-tier professionals worldwide, fostering collaboration, efficiency, and growth. We blend cutting-edge technology with human expertise to deliver tailored solutions that drive success.
what makes us effective
* delivery focused: we tailor our approach to our client's specific problem, listening first and then collaborating to formulate solutions.
* people focused: we believe in developing our team through mentoring and training to enhance capabilities.
* gig workers: we ensure the right resources perform the right roles at the right times, delivering excellence.
what you will be doing
join our vibrant team as a customer service representative in our bustling nearshoring environment! You will be the frontline ambassador, handling diverse inquiries — from resolving customer issues to providing stellar support. Use your communication and problem-solving skills to make each interaction memorable. Thrive in a fast-paced setting where teamwork and empathy are key. If you're passionate about service and exceeding expectations, apply now to create extraordinary experiences!
key responsibilities:
* respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
* provide accurate information and solutions to resolve concerns, aiming for first-call resolution.
* document interactions thoroughly in our crm system for clear communication and seamless handoffs.
* collaborate with other departments to escalate complex issues and ensure timely resolution.
* strive to exceed performance targets and uphold quality standards, contributing to team success.
requirements
basic requirements:
* high school diploma or equivalent.
* advanced level of english.
* ability to work full-time on-site at balcones coloniales, querétaro.
* experience in customer service or related fields, preferably in a call center.
* excellent verbal and written communication skills, friendly and professional demeanor.
* strong problem-solving skills and a passion for helping others.
* ability to multitask and navigate multiple systems.
* proficiency in basic computer applications and willingness to learn new software.
benefits
* monthly salary of $12,000 mxn, tax-free.
* full paid training period.
* benefits superior to legal requirements.
* referral bonuses.
seniority level
* entry level
employment type
* full-time
job function
* customer service
industries
* it services and it consulting
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