Key account manager
location – mexico
full time
we're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
we are seeking an experienced, analytical and strategically minded sales professional to take on the role of key account manager. You will be focused on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including ttv, margin and room nights. Working alongside our strategic account managers, sales executives and other internal stakeholders to deliver on your targets and also have a good working knowledge of the industry and eye towards acquisition also.
drive client acquisition activities.
work with the wider sales & other internal teams to align strategy for the sales area.
negotiate, implement and track the performance of key commercial agreements.
participate in all strategy planning, reporting and customer relationship planning necessary.
conduct on-site sales calls with your portfolio of travel agent partners, some may require overnight stays where needed.
maintain and grow commercial relationships with the customers assigned, while achieving targets.
maintain regular interactions with clients to set up and develop strong commercial relationships as well as to act on business opportunities.
constant analysis of the performance & evolution of the assigned clients to increase hb's sales as well as prevent any churn.
growth in terms of sales and profitability through proactive management of an assigned portfolio of accounts.
sales experience
: 3+ years in full-cycle sales, specializing in business development and account management.
strong knowledge of local travel trade networks (agencies, tour operators).
tech & api
: familiar with api integrations and tech sales.
analytical
: data-oriented, tech-savvy, and kpi-focused.
global mindset
: comfortable in multicultural environments.
creative thinking
: skilled in developing innovative solutions.
overnight stays required.
tools
: experience with salesforce crm and tableau.
fluent in english; additional languages a plus.