Specialized travel counselor - (cdmx-hybrid)
join to apply for the specialized travel counselor - (cdmx-hybrid) role at american express.
at american express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of team amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of american express.
this is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
if you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled travel consultant. Here’s just some of what you could be doing every day.
how will you make an impact in this role?
* deliver world-class customer service in an inbound, high-volume travel call servicing environment.
* delight premium card members in the united states by creating new bookings and servicing existing travel arrangements.
* understand customer needs through consultation to deliver an innovative and extraordinary interaction.
* research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.
* communicate new and existing product offerings and value propositions relevant to the card member.
* always put the card member’s experience at the forefront, reinforcing the membership first approach and delivering excellent service and outcomes.
minimum qualifications
* card members will be based in the united states and all business will be conducted in english. Very high levels of written and verbal communication are required.
* high-end customer service or sales experience in tourism, travel, hospitality, cruise and tours.
* demonstrated ability to provide premium customer service, ideally in a call center or other fast-paced, high-volume environment.
* basic geography knowledge with ability to locate continents, countries and key travel destinations worldwide.
* positive attitude and willingness to learn, resiliency through change, and optimism.
* natural communicator with active listening skills and ability to adapt conversation to suit the situation and the card member’s communication style.
* computer literacy to navigate pc applications and basic ms office.
* ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
you must have the ability to work nights and weekends as we service our card members 24 hours a day / 7 days a week.
benefits
* competitive base salaries
* bonus incentives
* support for financial well-being and retirement
* comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* generous paid parental leave policies (depending on your location)
* free access to global on-site wellness centers with nurses and doctors (depending on location)
* free and confidential counseling support through our healthy minds program
* career development and training opportunities
offer of employment with american express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
seniorities and employment type
* seniority level: entry level
* employment type: contract
* job function: other
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