Dare to make an impact?
* interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.
* accountable for securing supply & stock management shortages, ensuring agility and reliability, supporting an amazing customer experience.
* accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
* stock management: orchestrate and prioritize customer needs vs. Supply chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill incoming customer and intercompany orders, while minimizing costs.
* manage stock (cross sbu) in case of shortages and force majeurs, prioritizing cases based on customer segmentation/ delivery priority rules & sbu policies.
* manage customer batch prolongation requests and material lifecycle phase in/out in collaboration with csx/ supply planning and gbs+.
* customer relationship management (crm) data: enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
* customer experience service strategy
* customer service experience operations: provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention.
* responsibilities may include resolving su pply chain/ customer issues and/or providing/managing data.
what makes you a good fit
* manage complexity process optimization
* resilience
* planning and organizing customer focus, analyze alternatives and recommend solutions
* builds customer loyalty
* bacherlor degree
* minimal work experience required in years: 2-5 years of experience in customer service / supply chain
* advanced english.
some perks of joining henkel
* flexible work scheme with flexible hours and hybrid work model.
* diverse national and international growth opportunities
* globally wellbeing standards with health and preventive care programs
* gender-neutral parental leave for a minimum of 8 weeks
* employee share plan with voluntary investment and henkel matching shares
* flexible benefits
* savings fund
* friday early finish
at henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
job id: 25081167
job locations: mexico, estado de méxico, huixquilucan
contact information for application-related questions: recruitment.latam@henkel.com
please do not use this email address for sending your application or cv. To apply, please click on the "apply for this role" button below. Applications sent via e-mail will not be accepted.
application deadline: as long as the vacancy is listed on our career site, we are happy to receive your application
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